If you have any enquiries or would like further information on the services or products we supply then please feel free to contact us using the following details.
These terms and conditions shall apply to all transactions conducted via the canvas and cast website. Please read them carefully before placing your order and print a copy for future reference. Please note that in these terms and conditions "you", "your", "yours" and "yourself" are references to any person ordering goods from the website, and "we", "our" and "ours" are references to canvas and cast
You can buy online through our PAYPAL account or by sending a cheque made payable to Canvas and cast to; Canvas and Cast , Ogwell Green , Ogwell, Devon.
We may change these terms and conditions from time to time without notice. Any changes will apply to subsequent orders.
Goods bought online will normally be delivered within 48 hrs of your order but orders sent via post please allow 28 days of us accepting your order. We will contact you by telephone or email when the order has been received, when the cheque has cleared and then order the goods to be dispatched, if delivery is likely to be delayed beyond these periods, you will have the option to cancel your order.
Unless otherwise stated, postage and packing shall be charged in addition to the price of the goods themselves and will vary according to the delivery address, weight and size of the goods ordered, and the method of postage preferred.
Our 14-day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 days of the date you received the item, box unopened (with any seals and other wrapping intact) and we will issue a full refund for the price you paid for the item, less the shipping costs canvas and cast will not refund outgoing or incoming shipping costs for a return of this nature.
When you send your item back to us we'll process the returned item then notify you via e-mail of your refund. You can expect a refund in the same form of payment originally used for purchase within approximately three weeks of our receiving your return.
If you take delivery of a canvas and cast package and the contents have been damaged in transit, you should notify canvas and cast immediately. We will then endeavour to recover the insured sum on your behalf, and a full refund for that amount will be issued once it is recovered.
Please note that extra shipping charges apply for deliveries to Ireland, the Scottish Highlands and Islands, the Isles of Wight, Man, Scilly and The Channel Islands.
Canvas and cast pays a little bit extra for each shipment so that our courier can pay for the planting of trees.
Tree planting is one of the most common forms of carbon offset. Through this process, carbon dioxide is converted into stored carbon, and this is why trees are sometimes referred to as ‘carbon sinks’. By taking this carbon dioxide from the atmosphere, trees clean the air
Please inspect your goods on arrival for any damage. Do not sign the drivers docket
unless you have checked your goods. If you do not have time to check at time of delivery, please sign the docket
'unchecked'. Please inspect your goods within 24hrs of reciept and report any damage within 48hrs of
receipt otherwise we are unable to claim for a replacement part and may have to charge you
additional costs to replace the item concerned.
Returned goods must be packaged in their original packaging and will be collected and returned at the customers expense. and then inspected and must be recieved in perfect condition in order for a full refund minus charges to be issued.
We would like to remind customers that whilst every safety precaution has been considered stoves are operated within the tents completely at the users own risk. Due to legal reasons, Canvas and Cast cannot be held liable or responsible for any injury or damage caused by the operating of any solid fuel appliances within the confines of a canvas structure.